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General Questions
Are your products safe?
Yes, all our products are sourced from reputable manufacturers and are tested for quality and purity. We adhere to strict safety standards to ensure that you receive only the best quality products.
Do I need a prescription to purchase from Peoples Pharmacy?
No, you don’t need a prescription.
Shipping and Delivery
Where do you ship to?
We ship our products within Canada with two distinct shipping zones: Western Canada (20 CAD flat rate) and Eastern Canada (30 CAD flat rate). We use Canada Post Express post shipping service.
How long will it take to receive my order?
Shipping times vary depending on your location. Typically, orders are processed within 1 business day and delivered within 1-5 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or visit the Canada Post website.
Ordering and Payment
How do I place an order?
To place an order, browse our product categories, add the desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Is my payment information secure?
Yes, we use advanced encryption technologies and secure payment gateways to ensure that your payment information is protected.
Returns and Refunds
What is your return policy?
If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange, provided the product is unopened and in its original packaging. Please contact our customer service for assistance with returns.
How do I request a refund?
To request a refund, contact our customer service team with your order number and reason for the return. We will provide instructions on how to return the product and process your refund once the item is received.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at intake@peoplespharmacy.is. Our team is available Monday through Friday, 8 AM to 6 PM (PST).
Do you offer advice?
Yes, we welness consultations to help determine which products may be most beneficial for your current health condition or status. Our team is available for online consultations 7 days a week. We can quickly assess if your case is straightforward or if you need additional assistance from one of our wellness practitioner partners. If needed, we will make a quick and easy referral to ensure you are on your way to renewed health and wellness.